Refund policy

🔁 Return & Refund Policy

At shopriva, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help.

📌 1. Return Eligibility

To be eligible for a return:

  • The item must be unused and in its original condition
  • The product must be in its original packaging
  • You must have proof of purchase (order ID or receipt)

We reserve the right to reject returns that do not meet these conditions.

⏳ 2. Return Timeframe

  • You can request a return within 3 days of receiving your order.
  • Requests made after this period may not be accepted.

🔄 3. Refund Process

Once your return is received and inspected:

  • We will notify you about the approval or rejection of your refund
  • If approved, your refund will be processed within 2-7 days
  • The amount will be credited to your original payment method

🔁 4. Exchange Options

We offer exchanges in case of:

  • Wrong product received
  • Size or variant issues (if applicable)

To request an exchange, please contact us at shoprivastore@gmail.com.

⚠️ 5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

  • Contact us within 2 DAYS of delivery
  • Share clear photos/videos of the product

We will arrange a replacement or refund at no extra cost.

🚫 6. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (not due to our fault)
  • Items without original packaging
  • Personal use items (if applicable)
  • Products marked as non-returnable on the website

🚚 7. Return Shipping Costs

  • Return shipping charges may be:
    • Covered by us (in case of damaged/incorrect items)
    • Paid by the customer (for other returns)

Shipping costs are non-refundable unless the return is due to our error.

📬 8. How to Initiate a Return

To start a return or refund request:

  • Email us at shoprivastore@gmail.com
  • Provide your Order ID and reason for return

Our team will guide you through the process.

🤝 Our Commitment

At shopriva, we are committed to providing quality products and a hassle-free shopping experience. Your satisfaction is important to us, and we strive to resolve all issues quickly and fairly.